Frequently asked questions

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What does the passenger need to know about using public transportation in Tallinn
 

 

Adhering to the timetable
According the carrier contract made with the city of Tallinn, a permitted deviation from the line schedule upon departure from the stop is + 2 minutes. When there is a delay on a line crossing a railroad while waiting on a passing train, it is not considered to be a deviation from the schedule. A public transportation vehicle is permitted to disregard the line schedule when it is necessary for ensuring the safety of passengers and other people involved (difficult road conditions, road construction and other circumstances outside of the carrier’s control). There are penalties, however, for departing earlier than provided in the carrier contract.

 

How are the timetables at the stops updated 
Timetables in the bus, tram and trolleybus stops are updated by the Tallinn Transport Department who, upon changes in the line schedules, shall organise the timely installation of new timetables in the stops, as well as their regular monitoring and maintenance by replacing lost or damaged timetables with new ones. 
See also: The instalment of line schedules to public transportation stops

When doubting the accuracy of the information provided in the timetable, it is advisable to verify the schedule on the web page of Tallinna Linnatranspordi AS (TLT) or the city of Tallinn, where the timetables are always up to date.

Contacts of Tallinn Transport Department:
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
Fax +372 640 4617
Andres Harjo, head of the department
E-mail: tta@tallinnlv.ee

 

Timetables provided on-line do not match the ones at bus stops
When timetables displayed at the stops do not match the ones provided on-line, there are the following potential reasons for this:

 •  you accidentally looked up the wrong direction of the line or the wrong weekday on-line (Saturday or Sunday instead of a work day or vice versa)

 •  the timetable in the stop has not been replaced in a timely manner or the wrong information may be on display accidentally. In such cases, please notify TLT or the Tallinn Transport Department at once. The installation of timetables at the stops and their maintenance, incl. the replacement of faulty timetables, is done by the Tallinn Transport Department.

See also: The instalment of line schedules to public transportation stops

Contacts of Tallinn Transport Department:
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
Fax +372 640 4617
Andres Harjo, head of the department
E-mail: tta@tallinnlv.ee

 

Who decides on the ticket prices and the payment procedure for the ticket fares
The procedure for paying the ticket fares and ticket prices in Tallinn’s common public transport ticket system, for buses, trams and trolleybuses, are prescribed with a regulation of the Tallinn City Council. The current ticket prices and the procedure for paying ticket fares and their discounts have been provided by Regulation No. 21 of the Tallinn City Council of 21.03.2013, “Ticket prices and the procedure for paying ticket fares on public transportation in Tallinn,” which entered into force in 01.04.2013.

Since 01.01.2013, public transportation is free of charge for the residents of the city of Tallinn. Residents of Tallinn, students (up to and including 19 year olds) as well as persons aged 65 years and up (registered residents of the Republic of Estonia) can ride public transportation for free in Tallinn. Information on riding free of charge is available HERE.

The right to ride free of charge is verified with a personalised Smartcard that needs to be activated in a validator upon entering public transportation vehicles. When Smartcards are not activated, then the person may be charged a fine.

Contact information for the Tallinn Transport Department:
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
Fax +372 640 4617
Andres Harjo, head of the department
E-mail: tta@tallinnlv.ee

 

Is using a Smartcard compulsory?
Since 1 January 2013, all residents of Tallinn and students who want to ride public transportation free of charge in Tallinn must purchase a Smartcard and validate it each time when entering public transportation vehicles. Instead of paper tickets, electronic tickets can only be purchased from the driver or with the Smartcard. Tickets for a single ride can be purchased from the driver for cash in the form of a paper ticket belonging to the electronic ticket system, which grants the right of a single ride (entry).

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

What types of tickets are available for non-residents of Tallinn in 2013 and how are they used?
Since 2013, non-residents of Tallinn can purchase a Smartcard and transfer funds for tickets of an appropriate ticket product to the card. It is still possible to purchase a single ticket from the driver. Information on riding free of charge is available HERE
.
 

Where are the ticket detectors, i.e. validators located and how many there should be in a public transportation vehicle?
In the public transportation vehicles belonging to the unified ticket system of Tallinn, there are orange validators fitted at all passenger doors. A validator or an electronic composter is an electronic device in public transportation vehicles which validates the right to ride the transportation when an electronic card is placed near it. Text and sound signal notify the passenger of their ticket rights or lack thereof.

Validation means buying an electronic ticket or the registration of each ride with the validator upon entering the vehicle. Validation is mandatory for all users of the electronic ticket system, either with tickets or the right to ride for free.

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

What if I have a one hour ticket but my ride turns out to be longer than that?
If an hourly ticket expires during a trip, users of public transportation in Tallinn may complete their trip in the public transportation vehicle in which the existing ticket was validated.

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

Which door is for entering the bus and which door for exiting?
Entering and leaving the bus is permitted from all doors. However, it is recommended that senior citizens, persons with decreased mobility, primary school students and passengers with young children would enter the bus through the front door, where they are most visible to the bus driver. This will significantly increase the safety of the passengers who move and react slower. When exiting through the rear doors of the bus, it is harder to notice them among other passenger, especially when they are moving much slower than the other passengers exiting before them and a space develops between them.

When purchasing a ticket from the driver of the bus, trolleybus or tram, it is recommended that you use the front door to enter the vehicle. To make the process faster, we kindly ask that the passengers find exact change whenever possible.

 

Can the misdemeanour report compiled for riding without a ticket be presented in place of a ticket later? 
No, it cannot. A misdemeanour report compiled for riding without a ticket does not grant the right to continue using public transportation. It is still necessary to pay the ticket fees.

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

If the bus stops functioning, do I need to buy another ticket to continue my journey on a different vehicle?
In case of a public transport vehicle failure on the lines belonging to the common ticket system, the passenger’s validated electronic or regular ticket is valid also when they continue on the same route with a different vehicle belonging to the common ticket system.

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

Do I need to have my ID on me at all times when I am using a discount ticket?
When the passenger is entitled to a discount, they must carry a document verifying their entitlement to the discount. When passenger documents are checked, passengers must present the document proving their discount on public transportation tickets.

In order to exercise the right of riding for free in public transport vehicles, residents of Tallinn must verify each journey with their personalised Smart Card. The right to use public transport for free is only valid with a personal identification document used to verify the passenger’s residence from the population register. When the person registers their permanent residence outside Tallinn, their discount is cancelled.

When the passenger does not have the document proving their right to the discount on them, they must purchase the full-price ticket. In order to avoid mistakes and misunderstandings, the passenger is obligated to check their right to use public transportation.

Tallinn Transport Department
Vabaduse square 10a, 10146 Tallinn
Tel. +372 640 4618
E-mail: tta@tallinnlv.ee

 

 Can I bring pets on public transportation?
Regulation No. 12 of 10.02.2005 of the Tallinn City Council, Regulations for dog and cat ownership in Tallinn, lays down the requirements of dog and cat ownership in Tallinn’s administrative territory, stating the following:
 § 11. With the exception of dogs held by the owner on their lap or in a carrier, dogs must be on a leash and wearing a muzzle on public transportation. 
 § 12. Cats are permitted on public transportation in a carrier that does not pose a threat to the animal’s health and is escape-proof.

Clause 11 of the Regulation does not apply to guide dogs travelling with visually impaired people and on-duty service dogs who have received special training.

New Regulation No. 24 of 18.04.2013, Regulations for dog and cat ownership in Tallinn has entered into force on 01.01.2014.

 Can I enter public transportation with roller skates or a skateboard?
According to clause 4 (6) of The Rules on Carriage of Passengers, passengers are prohibited from endangering other passengers by riding in the vehicle on roller skates, skateboards, etc.
 
 

Can I enter a bus, tram or trolleybus with an ice cream or a drink and consume it there? 
Tallinna Linnatranspordi AS has asked their public transportation vehicle drivers to regard the rules on carriage of passengers and TLT’s service contract with Tallinn Transport Department.

According to the service contract between Tallinna Linnatranspordi AS and Tallinn Transport Department as the commissioner of the service, all public transportation vehicles are decked with information stickers stating that entering the buses with food or drink items, incl. ice-cream, and consuming them on the bus must be avoided. On the windows beside each door there are the respective pictograms visible to the passengers upon entering. Consuming any types of food, even cookies or candy, can stain the seats or leave behind crumbs and ruin the next passenger’s clothing. Bottled drinks may spill in a moving vehicle or when left on the seat after leaving.

The rules on carriage of passengers lay down the principals of courteous demeanour in public transportation vehicles and states that passenger are prohibited from disturbing fellow passengers or littering or soiling the vehicle and its interior.

 

 What are the passenger’s rights and obligations
The rules on carriage of passengers states that passengers have the right to:
1) receive transport services to the extent paid for;
2) receive the travel fare discount established by law or on the basis of an Act;
3) to obtain information concerning scheduled services, as set out in subsection 10 (7) and (8);

 Subsection 10 (7): the display of all information necessary for the passengers (timetables, price lists, travel fare discounts, information concerning carriers, phone numbers, etc.)  at terminals and bus stations, and the maintenance of the terminals and bus stations  must be ensured by the owners and lessees of the terminals and stations.

 Subsection 10 (8): the display of all information necessary for the passengers (times of departure or intervals of departure and phone numbers) at shelters and stopping points must be ensured by the rural municipality, city, or county governments.

4) carry luggage pursuant to the established procedure;
5) demand that the driver of a public transport vehicle adheres to the obligations stated in subsection 6 (1).

Subsection 6 (1): the driver of a public transport vehicle is required to transport passengers to their destination safely and at the scheduled time and ensure the quality of the transport service. The driver of a public transport vehicle is permitted to deviate from the line schedule when it is necessary for ensuring the safety of passengers and other people involved as well as their luggage (difficult road conditions, road construction and other circumstances outside of the carrier’s control).

The passenger is obligated to
1) possess a ticket or another document certifying the right to ride the public transport vehicle;
2) upon boarding a public transport vehicle, at the request of the driver of the public transport vehicle, present their ticket or other document certifying the right to use public transport and perforate a single paper ticket immediately after entering the vehicle;
3) if they do not have a ticket to ride public transportation, purchase a ticket from the driver;
4) hold on to the ticket until the end of the journey;
5) during the journey, ensure the safety of themselves and any accompanying children, also if in a pram or a stroller;
6) show their ticket or other document certifying the right to use public transport to an official who has inspection authority, upon first request;
7) make sure that their hand luggage or other items do not endanger other passengers or disturb them in any other manner;
8) upon obtaining a transport ticket, immediately check whether the information on the ticket is correct;
9) reimburse any damage caused to the public transport vehicle or its passenger compartment.

The passenger is prohibited from
1) travelling in a public transport vehicle while wearing soiled clothing, smoking or disturbing other passengers;
2) opening or closing windows or hatches without the permission of the driver of the public transportation vehicle;
3) obstructing the opening and closing of doors, restricting the driver’s field of vision;
4) disturbing the driver of a public transport vehicle or hindering the work of a person with inspection authority;
5) damaging, littering or soiling a public transport vehicle or the fittings thereof;
6) endangering fellow passengers by travelling in a public transport vehicle while wearing roller skates or mounted on a skateboard;
7) ignoring other requirements established by this Regulation;
8) riding public transport in a state of intoxication, if their behaviour may be deemed as disturbing either by the driver of the public transportation vehicle or other passengers. 

 

 What kind of luggage is permitted on public city transportation lines?
According to the Passenger Transport Rules the following regulations apply to the carriage and storage of luggage and hand luggage:

– In the passenger compartment of a public transport vehicle, passengers travelling on urban, suburban or rural county lines have the right to carry hand luggage with total sum of its measurements (height + width + depth) per one unit under 200 cm and the total weight under 40 kg, including packaged skis, dismantled and packaged bicycles, sledges, prams and strollers, musical instruments, packaged firearms, small animals and birds in cages or boxes. These objects must not disturb the passengers when entering or leaving the vehicle or moving around in the passenger compartment.

– Hand luggage, skis and other objects listed must not disturb other passengers or damage their clothing or the inside of the public transport vehicle.

– In the passenger compartment or in the luggage compartment of a public transport vehicle, it is not permitted to carry prohibited luggage, or hand luggage containing substances or objects included in the list of prohibited luggage items. Prohibited luggage items include radioactive, explosive, toxic, caustic, flammable, noisome and soiling substances; objects and substances without appropriate packaging; and substances and objects which may soil or damage the public transport vehicle.

– The passenger is responsible for the hand baggage they are carrying in the passenger compartment of a public transport vehicle.

 

Lost items: what if I left something on the public transport 

If you have left any of your personal belongings on the public transport, please call +372 643 4142 (07:00 – 23:00) and try to describe the circumstances (line No., time of the loss) and lost items as precisely as possible. When the driver arrives at the final stop and upon inspecting the vehicle finds lost items or an honest passanger brings items left behind to the driver, they are gathered together at the endof the day.  

 

 

 

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